Contact us
Questions about which filter suits your water, fitting advice, or an existing order? We are happy to help.
support@clarisink.com
We aim to reply within 1 working day.
Hours
Monday – Friday, 9am – 5pm (UK)
Closed weekends & bank holidays
Choosing a filter
Not sure which system is right for you? Tell us your postcode (water hardness varies across the UK), your budget, and what you want to improve — taste, limescale, or both — and we will recommend the best option for your kitchen.
What to include in your message
The more detail you send, the more useful our first reply will be. For product advice, tell us your postcode or your water company's published hardness figure, how many people are in the household, how much cupboard space you have under the sink, and whether there is a spare tap hole or a blanking plug in the worktop. For an existing order, quote the order number from your confirmation email so we can pull the dispatch record straight away.
Advice before you buy
We are happy to say when a cheaper filter is the right answer. If your water is soft and your only complaint is chlorine taste, a carbon block will do the job and a reverse osmosis system would be over-specified. If you live in a chalk-fed hard water region and want to protect a kettle and coffee machine as well as improve taste, we will point you at the scale-reduction range instead. Ask us about cabinet clearances, tap hole sizes and whether your existing pipework needs an isolating valve fitting first.
Help with fitting
Most customers fit their system in under an hour, but if you get stuck part way through — a leaking push-fit joint, a tap that will not seat flush, or slow flow after the first flush — email us a photo of the installation and we will talk you through it. Our step-by-step fitting guide covers the standard sequence, and the cartridge guide explains the flushing routine that clears carbon fines from a new filter.
Orders, delivery and returns
Orders are dispatched within 1–2 business days and delivery to UK mainland addresses takes 4–21 business days. If your order falls outside that window we will contact you rather than wait for you to chase us. Returns are accepted for 30 days from delivery on unused items in their original packaging; email us first and we will send the return instructions. Faulty items are covered by the two-year warranty on every filtration system we sell.
Response times and privacy
Email is the fastest way to reach us and we aim to reply within one working day, Monday to Friday. Messages sent over a weekend or bank holiday are answered on the next working day. We use the details you send only to answer your enquiry and to fulfil your order, in line with our privacy notice, and we never pass them to third parties for marketing.