Returns & Refund Policy
14-day right to cancel
If you are a consumer in the UK you have the right to cancel your order for any reason within 14 days of receiving it, under the Consumer Contracts Regulations 2013. Tell us by emailing support@clarisink.com, then return the goods within 14 days of telling us. We refund the product price and the standard outbound delivery charge.
30-day returns
If you change your mind, you may return any unopened, unused product within 30 days of delivery for a full refund of the product price. Items must be in their original packaging and in resalable condition. You are responsible for the cost of return postage unless the item is faulty.
Faulty items
If your product arrives damaged or develops a fault, contact us within 30 days of delivery and we will arrange a replacement or refund at no cost to you. Please include your order number and a description of the fault.
2-year warranty
All filtration systems carry a 2-year manufacturer warranty against defects in materials and workmanship. This does not cover normal wear, misuse, or failure to replace cartridges at the recommended intervals. Replacement cartridges are consumable items and are not covered by the system warranty.
How to start a return
Email support@clarisink.com with your order number and the reason for return. We will reply with a return address and instructions. Do not send items back before you receive a return address.
How refunds are paid
Refunds are issued to the original payment method used at checkout — we do not offer store credit in place of a refund. We process refunds within 5 working days of receiving the returned item, and in every case within 14 days, after which your bank may take a further 3–5 working days to show the money.
Non-returnable items
Sealed replacement cartridges that have been opened cannot be returned for hygiene reasons unless faulty. Systems that have been installed and used may be refunded less any reduction in value caused by handling beyond what is needed to inspect them.