Delivery Information
Free UK delivery
Delivery is free on every order to UK mainland addresses — there is no minimum spend and no delivery charge at checkout. All prices on this site include VAT at 20%.
Delivery times
Orders are dispatched within 1–2 business days of payment. Standard delivery to UK mainland addresses takes 4–21 business days, depending on the item and the stock location it ships from. You will receive a dispatch confirmation by email with tracking where available.
Dropshipping lead times
Our filtration systems ship from our suppliers, with some lines restocked directly from the manufacturer. This keeps prices competitive, but means delivery can take longer than a typical high-street retailer. We publish the full 4–21 business day window rather than a best case, and we contact you directly if anything falls outside it.
Non-mainland delivery
Delivery to the Scottish Highlands, Islands, Northern Ireland and other remote areas may take longer and could incur a surcharge. If your postcode is affected, we will contact you before dispatch to confirm any additional cost.
Tracking your order
You will receive two emails from us: an order confirmation as soon as payment clears, and a dispatch notice once the parcel leaves the warehouse. Where the carrier provides tracking, the dispatch notice carries the consignment number and a link. Tracking can take up to 24 hours to show its first scan, so a number that appears inactive on the day of dispatch is normal rather than a sign of a problem.
What arrives in the box
Filtration systems ship complete: the housing or manifold, the cartridges fitted or boxed alongside, hoses, the filtered tap where the model includes one, the connection fittings for a standard UK 15mm cold supply, and printed installation instructions. Larger reverse osmosis systems with a pressure vessel may arrive as two parcels on the same consignment, occasionally on consecutive days. Cartridge-only orders ship in a single small parcel that fits through most letterboxes.
Missed deliveries and safe places
If nobody is home the carrier will normally attempt a neighbour or leave a card with instructions for redelivery or a local collection point. You can nominate a safe place in the notes at checkout and we will pass it to the carrier, though the final decision rests with the driver. Parcels held at a depot are usually returned to sender after around 14 days, so it is worth arranging collection promptly.
Damaged or missing items
Check the outer packaging before you sign where possible, and open the box within a few days even if you are not fitting the system straight away. If anything is damaged in transit or missing from the box, email support@clarisink.com within 14 days with a photograph and your order number and we will send a replacement part or a full replacement unit at no cost. This is in addition to your statutory rights and our 30-day returns policy.